Video: America's Most-hated Airline Creates 'State of Hate& Options

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Spirit Airlines is notorious for its cheapness, its bare-bones service and its lackluster customer service. It's no surprise, then, that the carrier is the most-hated airline in the industry earning a rate of complaints three times higher than other U.S. airlines. But Spirit isn't afraid of that. The company is well aware why people fly on its planes regardless: Low prices. The airline asked travelers to share what they hate about air travel in general, and it got about 30,000 respondents. The responses have been compiled into an oddly-named study: "State of Hate". According to the report, 60% of the responses to Spirit's survey mentioned other airlines.??

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